Terms & Conditions
Terms & Conditions
Effective Date: July 1, 2026
Welcome to Pinaki Aviation Pvt. Ltd. By accessing our website or using our helicopter charter services, you agree to the following Terms & Conditions. Please read them carefully before making any booking or using our services.
- Acceptance of Terms
By using our website or booking any service, you agree to comply with these Terms & Conditions and all applicable laws and regulations.
- Booking & Confirmation
- All bookings are subject to aircraft availability, weather conditions, and operational approvals.
- A booking is confirmed only after receipt of the required payment and written confirmation from Pinaki Aviation Pvt. Ltd.
- We reserve the right to refuse or cancel any booking when necessary for operational or safety reasons.
- Flight Schedule
- Flight timings are subject to weather conditions, air traffic control clearance, and operational requirements.
- Delays, rescheduling, or cancellations may occur due to circumstances beyond our control.
- Passenger safety will always be our highest priority.
- Passenger Responsibilities
Passengers are responsible for:
- Providing accurate personal information during booking.
- Carrying a valid government-issued photo ID.
- Reporting at the designated helipad or airport on time.
- Following all instructions provided by the pilot and ground staff.
- Complying with all aviation safety regulations.
- Baggage Policy
- Maximum baggage allowance is 5 kg per passenger unless otherwise specified.
- Only soft duffel bags are permitted.
- Oversized, hard-shell, or excess baggage may not be accepted onboard.
- Prohibited Items
The following items are not permitted onboard:
- Firearms, ammunition, or explosives
- Sharp objects and hazardous materials
- Flammable liquids or gases
- Alcohol, narcotic substances, and illegal items
- Large luggage exceeding permitted limits
- Drones and unauthorized electronic equipment
Passengers may be denied boarding if prohibited items are found.
- Payments
- Prices are subject to change without prior notice.
- Full or partial payment may be required before confirming a booking.
- Applicable taxes and government charges will be added where required.
- Cancellation & Refund Policy
- Cancellation and refund policies vary depending on the selected package or charter service.
- Refunds, if applicable, will be processed according to the agreed booking terms.
- Weather-related cancellations will be handled in accordance with company policy and operational guidelines.
- Limitation of Liability
Pinaki Aviation Pvt. Ltd. shall not be liable for delays, cancellations, or service interruptions caused by:
- Adverse weather conditions
- Government restrictions
- Air traffic control directives
- Technical or operational requirements
- Force majeure events beyond our reasonable control
- Website Use
Users agree not to:
- Misuse or interfere with the website.
- Upload harmful or malicious content.
- Attempt unauthorized access to our systems.
- Violate any applicable laws while using the website.
- Intellectual Property
All website content, including text, graphics, logos, images, and design elements, is the property of Pinaki Aviation Pvt. Ltd. and may not be copied, reproduced, or distributed without prior written permission.
- Privacy
Your use of our website is also governed by our Privacy Policy. By using our services, you consent to the collection and use of information as described in that policy.
- Changes to These Terms
Pinaki Aviation Pvt. Ltd. reserves the right to update or modify these Terms & Conditions at any time. Updated versions will be published on this page with the revised effective date.
- Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of our website or services shall be subject to the jurisdiction of the competent courts in India.
- Contact Us
For any questions regarding these Terms & Conditions, please contact us through the contact details provided on our website or email us at hr@pinakiaviation.com.
Thank you for choosing Pinaki Aviation Pvt. Ltd. We look forward to providing you with a safe, reliable, and exceptional aviation experience.